Privacy Policy

Introduction

Welcome to carolreinlie.net (the “Site”), owned and operated by Carol Reinlie (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site, use our services, or communicate with us, including through Application-to-Person (A2P) messaging.

This policy has been written to comply with the Telephone Consumer Protection Act (TCPA), the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy laws. By using our Site and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment or a free breakthrough call

• Purchase products or services from our store

• Register for classes, workshops, or events

• Subscribe to our newsletter or marketing communications

• Contact us with inquiries or for support

• Engage with our blog by leaving comments

A2P Messaging and Communication

We use Application-to-Person (A2P) messaging to send you transactional, informational, and marketing text messages related to our services. This includes:

• Transactional Messages: Appointment reminders, booking confirmations, and purchase receipts.

• Informational Messages: Updates about class schedules, event details, and changes to our services.

• Marketing Messages: Promotional offers, news about upcoming workshops, and insights from our blog.

Consent

By providing your phone number for transactional purposes (e.g., booking an appointment), you give implied consent to receive non-marketing text messages related to that transaction. For marketing and promotional messages, we will obtain your express written consent. You can provide this consent by texting a keyword (e.g., JOIN) to us or by checking a box on a web form that clearly states you agree to receive marketing texts.

An example of our opt-in confirmation message is:

Opt-Out Rights

You have the right to opt-out of receiving text messages from us at any time. To stop receiving messages, reply STOP to any message you receive from us. Once we receive your message, you will be unsubscribed and will no longer receive text messages from us.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services

• Process your transactions and manage your orders

• Send you confirmations, reminders, and other transactional communications

• Respond to your comments, questions, and requests

• Send you marketing and promotional communications, with your consent

• Improve our website, products, and services

• Monitor and analyze trends, usage, and activities

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with trusted third-party service providers who assist us in operating our business. These include:

• GoHighLevel: Our marketing and customer relationship management (CRM) platform, used for sending emails and text messages.

• Stripe: Our payment processor for securely handling transactions.

These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them. We may also disclose your information to comply with legal obligations, enforce our site policies, or protect our rights and safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you are a California resident, you have specific rights under the CCPA. If you are in the European Economic Area (EEA), you have rights under the GDPR. To exercise any of these rights, please contact us.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: [email protected]

• Phone: 404-557-0667

• Location: Roswell, GA, USA